Refund policy

Return & Refund Policy

At Diamond Luxe Lash Supply, we take pride in providing high-quality products to lash artists. Please review our return and refund policy carefully before placing your order.

ALL SALES ARE FINAL. Due to the nature of our beauty and professional lash products, we do not accept returns or exchanges for change of mind, ordering the wrong item, or no longer needing a product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery at @diamond_luxe_lashsupply or through our website. Please include your order number and clear photos or video showing the issue.

Once your claim has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund.

ADHESIVES & LIQUID PRODUCTS
Because lash adhesives and other liquids can be affected by storage, temperature, humidity, handling, and environmental conditions after delivery, these products cannot be returned or exchanged once delivered unless the item arrived damaged, defective, or incorrect.

SHIPPING ISSUES
Diamond Luxe Lash Supply is not responsible for packages that are lost or stolen after the shipping carrier marks them as delivered. Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order resent.

ORDER CHANGES & CANCELLATIONS
We begin processing orders as quickly as possible. Once an order has entered processing or has been shipped, it cannot be changed or canceled.

CONTACT US
Questions or concerns regarding your order can be submitted through diamondluxelashes.com or Instagram @diamond_luxe_lashsupply.

By completing a purchase with Diamond Luxe Lash Supply, you acknowledge and agree to this Return & Refund Policy.