Shipping policy

Last Updated: September 2, 2026

Thank you for shopping with Diamond Luxe Lash Supply! 💎 We work hard to process and ship your lash supplies as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping/transit time. During new product launches, restocks, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive shipping confirmation and tracking information using the contact information provided at checkout.

Shipping Rates & Delivery Times

Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout.

Delivery estimates begin after your order has been processed and accepted by the shipping carrier.

Shipping and delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery.

Tracking Your Order

Once your order has shipped, tracking information will be provided.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresse

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

If a package is returned to Diamond Luxe Lash Supply because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for additional shipping charges to have the package resent.

Lost, Stolen or Missing Packages

Diamond Luxe Lash Supply is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided at checkout, except where otherwise required by law.

If your tracking information shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If your package appears to be lost in transit, please contact us so we can help you determine the appropriate next steps with the carrier.

Damaged Packages or Products

If your order arrives damaged or you receive an incorrect product, please contact us within 3 days of delivery.

Please provide your:

Order number, full name, description of the issue, and clear photos or video of the product and packaging.

Claims will be reviewed individually. If approved, we will provide an appropriate resolution in accordance with our Return & Refund Policy.